Evidence-based. Scholarly. Thought-provoking.
Evidence-based. Scholarly.
Thought-provoking.
A repository of evidence-based true stories of technology-related governance dilemma across various sectors shared by industry, policy and academic experts.
FEATURED CASE STUDIES
The Last Straw? GNSS Disruption in the High North
Jessica West
This case examines persistent disruption of Global Navigation Satellite Systems (GNSS) affecting northern Norway and the broader Arctic region. What began as episodic concern during a major NATO exercise in 2018 evolved into a recurring operational problem, intensifying after Russia’s 2022 invasion of Ukraine and increasingly affecting civilian aviation, maritime navigation and emergency services. By 2025, suspected spoofing incidents had added a new layer of risk by introducing misleading positioning data rather than simple signal loss.
Who Pulls the Plug? Governing Autonomous AI Shutdown Decisions in Canada’s Smart Grid
Abbas Yazdinejad
This case presents a decision-forcing dilemma within the context of a provincial electricity operator. After a suspected coordinated cyber intrusion, an AI-based anomaly detection system recommends immediate substation isolation. The intervention likely prevents a cascading grid instability, but triggers rolling outages that affect hospitals and public transit. Post-incident analysis shows that the AI system substantially overestimated the probability of failure, prompting questions about AI-assisted decision making.
Kenya: Huduma or Hegemony? Digital Identity, Data Sovereignty and the Governance Gap
Barry Appleton
This case study examines the constitutional, regulatory and operational difficulties that have attended Kenya’s three successive attempts to deploy a national digital identity system. Each generation has been challenged in the High Court, and in each case the same legal flaw has been determinative. The case asks how a state should respond when its preferred operational path has been twice declared unlawful, and a third generation of the same system is now before the courts.
Canada’s Real-Time Payments: Why Efficiency, Access and Accountability Must Move Together
Maral Niazi, Abbas Yazdinejad and Hadis Karimipour
Amendments to the Canadian Payments Act are coming into force and expanding Payments Canada membership eligibility to payment service providers (PSPs) supervised by the Bank of Canada. Yet the broader problem remains unresolved: Canada does not yet have live Real-Time Rail (RTR) and is the only G7 country without a real-time payments system. The primary goal of this case study is to examine whether broadening eligibility is enough.
Saving Data, Securing EU Accession:
Diia’s Dual-Cloud Dilemma in 2025
Dmytro Chumachenko
Launched in 2020, Diia, Ukraine’s “state-in-a-smartphone,” was serving about 22 million users and more than 140 services by 2025. However, this wartime success now collides with the EU Data Act, which requires cloud contracts to allow workload switching. If Diia’s cloud architecture cannot meet these portability and fee-free switching requirements, the country risks turning one of its flagship digital achievements from the accession era into evidence of non-compliance with the European Union’s digital rulebook.
RECENT CASE STUDIES
Google’s Privacy Paradox: Can the UK Protect Privacy without Harming Competition?
Economy, Platform Governance, Public Policy
Lex Zard
This case study explores how to develop a sense of nuance in digital technology markets by examining Google’s Privacy Sandbox Paradox.
The Open Banking Dilemma: Structural Reform or Oligopoly Reinforcement?
Data Governance, Digital Public Infrastructure, Economy, Public Policy
Ryan Williams
This case examines the policy dilemma facing Canadian regulators as they finalize the implementation framework for consumer-directed banking, commonly referred to as open banking.
State in a Smartphone: Ukraine’s Critical Navigation of a Service Delivery App as a Wartime Defence Tool
Digital Public Infrastructure, Platform Governance, Security Governance
Bo Kelestyn
This case explores the rise of Diia, Ukraine’s groundbreaking digital governance platform, through the lens of leadership, innovation and crisis.
Smart Ethics for Smart Cities: Learning from Quayside
Data Governance, Digital Public Infrastructure, Human Rights
Evelyne Tauchnitz
This case study explores how data-driven smart city initiatives can be governed in ways that balance technological innovation with public accountability.





