Dmytro Chumachenko

Launched in 2020, Diia, Ukraine’s “state-in-a-smartphone,” was serving about 22 million users and more than 140 services by 2025. However, this wartime success now collides with the EU Data Act, which requires cloud contracts to allow workload switching. If Diia’s cloud architecture cannot meet these portability and fee-free switching requirements, the country risks turning one of its flagship digital achievements from the accession era into evidence of non-compliance with the European Union’s digital rulebook.

Lex Zard

Since Spring 2021, authorities in the United Kingdom have been facing a seemingly intractable challenge: Google’s Privacy Sandbox. Without such privacy initiatives, people’s data is extracted in ways that are harmful to them and to societies at large. Yet the paradox of Google’s initiative is that, by adopting privacy measures, the Privacy Sandbox can reinforce Google’s control over online advertising. UK authorities are facing the dilemma of what kind of privacy measures they can mandate without harming competition.

Ryan Williams

This case examines the policy dilemma facing Canadian regulators as they finalize the implementation framework for consumer-directed banking, commonly referred to as open banking. While Parliament has passed legislation and the government has initiated development, key decisions remain unresolved. The case situates this decision within the context of Canada’s highly concentrated banking sector, where just six banks control the majority of financial assets.

Bo Kelestyn

This case explores the rise of Diia, Ukraine’s groundbreaking digital governance platform, through the lens of leadership, innovation and crisis. Diia enabled citizens to move within and outside the country without any disruption to their engagement with the state, ultimately saving lives and caring for the wellbeing of the citizens, while giving people the freedom to contribute to the war effort. But crucial to the governance dilemma was that Diia could also put civilians at risk, impose unintended surveillance and make them targets.

Evelyne Tauchnitz

The case study follows a senior policy advisor as she navigates the challenges of data-driven technologies in Toronto’s Quayside smart city project, which highlights the broader governance challenges associated with integrating advanced data collection systems into urban planning. The project aimed to create a high-tech, sensor-driven neighbourhood to enhance urban living, but it faced backlash over issues such as data privacy, corporate control of public spaces and inadequate public engagement.